You can call the Department for Work and Pensions on their contact number 0345 603 6967 for Budgeting Loans enquiries to get telephone support about your eligibility for the government lending scheme.

Budgeting Loans – About the Scheme

Budgeting Loans are provided by the UK Government, through a Department for Work and Pensions (DWP) interest-free lending scheme for individuals who are currently claiming benefits. You are eligible to apply for a Budgeting Loan if you require further financial support for household essentials or to replace furniture. Notably, your repayment amounts will be deducted from your benefit payments rather than be charged as an additional fee.


General Enquiries Contact Number – 0345 603 6967

You should phone the UK Department for Work and Pensions on their Budgeting Loans helpline number 0345 603 6967 for information about the credit scheme and your eligibility as a benefit claimant. For instance, you can use this number to request a SF500 claims form or for further information about how to fill in a part of your application. You can also get in touch for details about the evidence required to support your claim as the Budgeting Loans advisor will be able to suggest documents that count as a proof of address, income and your national insurance number.

You may also wish to get in touch so that a DWP representative can estimate how much credit you are entitled to before how much money will be deducted from your current benefit allowance. However, if you are currently paying off a Budgeting Loan but are undergoing a change of circumstances that would mean that you are no longer be able to claim benefits then it is important that you inform a DWP representative as soon as possible. A government representative will be able to discuss an alternative payment plan so that you can clear any existing arrears.


Call Costs and Opening Hours

As the Budgeting Loan helpline uses a local rate contact number, callers will only be charged the standard per-minute rate as any geographic call made from a UK mobile or landline to get in touch. However you may be able to contact a representative for free if your landline provider has free calls to local numbers of if your mobile tariff comes with inclusive free minutes. The DWP Budgeting Loans department is available to be contacted during the opening hours of 8am-6pm Monday to Friday with lines closed on weekends.


Write to the Independent Case Examiner

If your application for a Budgeting Loan has been denied then you can make an appeal or a formal letter of complaint but should ensure to send all written correspondence to the postal address of the DWP Independent Case Examiner:

Independent Case Examiner,
PO Box 209,
L20 7WA,
United Kingdom.