Contact the UK Department for Work and Pensions on their Disability Living Allowance telephone number 0345 850 3322 to discuss your existing benefit claim or to discuss the process of moving to PIP if your allowance is coming to an end.


About the Benefit

Disability Living Allowance (DLA) is a welfare benefit provided by the UK government’s Department for Work and Pensions that provides financial support to anyone who has a mental or physical disability. The tax-free, non-means tested benefit was introduced in 1991 but as of 2015 is being replaced by PIP, Personal Independence Payment. It is recommended that claimants get in touch if they are worried about the transfer to the new benefit scheme.


General Enquiries – 0345 850 3322

Contact the DWP on their general enquiries phone number for DLA claims 0345 850 3322 if you already receive the benefit and are concerned about the move to the PIP scheme. For instance, callers can ask whether they qualify for Personal Independence Payment as someone who has previously claimed Disability Living Allowance. Alternatively, if you are claiming Carer’s Allowance then you can use this number discuss to discuss your existing eligibility for the benefit if you are concerned that the person you are caring for will no longer receive welfare support under the new scheme.

However, claimants whose DLA award is due to end before September 2017 will be contacted via post asking if they want to claim PIP. Therefore, if you haven’t heard from the DWP by this time then you should call the above number as soon as possible to ensure that you receive your benefit entitlement. Alternatively, if your care or mobility needs have changed then it your responsibility to call the UK Department of Work and pensions with an updated account of your needs and circumstances.


PIP Claims – 0800 917 2222

Call the UK Department for Work and Pensions on their freephone contact number for new claims 0345 850 3322 if you would like to begin your PIP application over the phone. Both former DLA and new claimants should use this number to enquire about the eligibility criteria needed to make a successful application. It should be noted that the benefits are payable whether you have a job or are unemployed and that your allowance is not means tested but is assessed on the level of care that you require. You should also use this number to enquire about receiving DLA on behalf of a child who has a physical or mental disability. For instance, a child can claim for DWP or PIP if they are under 16 and needs more looking after than a child their age who doesn’t have a disability.


Information about DLA Call Costs and Opening Times

Calls to the UK DWP DLA general enquiries number charge the standard per-minute rate for any other local call made from a UK mobile or landline phone. However, the helpline for new PIP Claims runs a freephone contact number that will always be completely free to charge from within the UK. The Department for Work and Pensions team are free to take calls throughout the typical working week during the opening hours of 8am-6pm Monday to Friday.


Disability Living Allowance Phone Numbers

Disability Living Allowance Department UK Contact Number Opening Hours
DLA General Enquiries 0345 850 3322 8am-6pm Monday to Friday
PIP Claims 0800 917 2222 8am-6pm Monday to Friday


Write to the DLA Team

There are separate UK postal addresses depending on the type of DLA claim that you are writing about. For instance, DLA claimants aged 16+ should include their date of birth on their letter when writing to the following contact address: Disability Living Allowance, Mail Handling Site A, Wolverhampton, WV98 2AH, United Kingdom.

Whereas the full postal address for DLA child claims is: Disability Benefit Centre 4, Post Handling Site B, Wolverhampton, WV99 1BY, United Kingdom.